Our History:
Hybrid Solutions opened it's doors May 3, 2003 as Novian
Computers. Novian Computers was formed by Fareed Warrad
in Citrus County Florida. Originally Novian Computers was a consumer
based company that offered Repair and Upgrade services.
Novian began working to
expand into the small-to-midsize business & over the phone tech support arena. It
entered into a merger of equals agreement with PC IGNITION Phone
Tech Support Services in December 0f 2003.
PC IGNITION PTS Services was a separate company that
was formed prior to Novian Computers, by Fareed Warrad on April 1, 2003.
As an affiliate of Ingenio Inc (Formally Keen.Com), the company was
formed in the Citrus County
jurisdiction to offer Nation Wide Phone Technical Support Services.
The merger of equals transaction between Novian Computers and PC
IGNITION PTS Services closed January 1, 2004.
January 1, 2004 both companies began operating as
one under the name PC IGNITION Computer Services.
Immediately the company focused on business centric services and
re-launched the Novian Web Services division as Ignition
Designs in March of 2004. In November of 2004 the company
launched it’s Commercial Division and began acquiring new
accounts. In January of 2005 PC IGNITION Computer Services signed a
one year joint venture deal with Rumzy Inc, effectively
selling 50% stake in the company. PC IGNITION Computer Services
focused on becoming a VAR (Value Added Reseller) in 2005. In June of
2005 PC IGNITION Computer Services signed a two year definite
agreement with Nextel Communications, Inc to become the sole Mobile
Services provider for the company.
In October 2005 PC IGNITION Computer Services
& Rumzy Inc jointly acquired SA Creative based in Orlando Florida
to better their position as a web, printing, video, and promotional
design provider. The unit was combined with Ignition Designs
which was spun off of PC IGNITION
to form IGD Creative. IGD Creative was majorly owned by Rumzy
Inc with PC IGNITION having controlling interest in the unit. In October of the same year Sprint
Nextel Corporation inherited the Mobile Services agreement signed
four months earlier. PC IGNITION CS expanded its services further by
adding a additional lines of voice and mobile broadband services. In
September 2005 PC IGNITION CS officially became a VAR and formed
PC IGNITION Parts Order Store in conjunction with Tech Depot.
In November of 2005 the unit was renamed Ignition Parts Direct.
In January of 2006 it added H&J Electronics International as
a major supplier.
In December of 2005 PC IGNITION CS
agreed to extend its Sprint Nextel contract for an additional two
years. PC IGNITION CS expressed interest in improving operations and
customer service/management as well as product and service delivery.
PC IGNITION CS felt that Sprint Nextel’s new position in the
wireless industry was just right for this motion. In February of
2006 PC IGNITION CS, the new company formed after the merger, began
offering ring tone and wallpaper services under the new unit then
known as Ignition Tones & Wallpaper. In March of 2006 PC
IGNITION Computer Services became Toshiba certified. Toshiba
presented PC IGNITION Computer Services’ Chief Operating Technician
Fareed Warrad with a one year Toshiba Associate Technician
Certificate. In April 2006 PC IGNITION CS re-launched their
commercial division as United IT Services, a full service
corporate provider of commercial based network and office services.
Later on that same month PC IGNITION CS exercised their right to
spin off their share of IGD Creative as a subsidiary of PC IGNITION
CS. The unit remained unnamed at the time.
In
October of 2006 the company went into a re-organizational strategy
which highlighted the company name change. Aside from becoming
Ignitia IT Solutions, the consumer service division became
Ignitia Computer Services, the commercial division became
Ignitia Business, the ring tone and wallpaper service
unit was merged with Ignitia CS, Ignition Parts Direct
was merged with Novian Computer Sales and became Ignitia
Computers & Electronics, PC IGNITION's share of IGD
Creative unit that was spun off earlier that year became
Ignitia Online Solutions. Ignitia also assumed “Problem
Solved”™ tag line. Also in the same month Ignitia announced that it had
renewed the joint venture deal with Rumzy Inc for an
additional two years. In October of 2006 Ignitia also, in
conjunction with YTB Inc (Your Travel Biz, Inc) formed Explorah.Com
(www.explorah.com)
an online travel service provider. Explorah.Com will be marketing
itself as
www.islamtravelnetwork.com,
and
www.seniorclassvacations.com.
In January of 2007 revised it’s tag
line to “Relax, Problem Solved” ™, and changed it’s logo once again
as well as launched
www.igitsupport.com to
better enhance customer service & corporate email system. In
February of 2007 Ignitia Online Solutions unit became
Ignitia Marketing & Promotions and acquired two new accounts In
the same month Ignitia IT Solutions signed a third party warranty
services agreement with Barrister Global Services Network to become
an exclusive third party warranty service provider for Barrister GSN
throughout the Citrus County Florida jurisdiction. In April 2007
Ignitia signed a second long term third party warranty agreement
with Nexicore Services, Inc. Ignitia will be offering
subcontracted services to Nexicore for the
Citrus County jurisdiction. Ignitia also
launched
www.igitsupport.com/tpwservice
in the same month to assist future third party warranty Service
Company’s request for service.
In May of 2007 Ignitia IT Solutions launched
Ignitia Mobile, a new MVNO (Mobile Virtual Network Operator)
wireless services in conjunction with Sonopia & Verizon Wireless.
In compliance with the 2005 Sprint Nextel Agreement that was signed
into effect by Ignitia, company leaders expressed interest in
launching Ignitia Mobile as an MVNO service affiliate of Sprint PCS,
although was not aloud do to legal contradictions with previous
wireless agreement with Sprint Nextel.
Ignitia Mobile along
with The PC Geekz Network (www.pcgeekz.net),
a technology advice forum, will be offering customized content to be
provided over the mobile phone services provided by Ignitia
Mobile.
In June 2007
Ignitia IT Solutions re-launched what was formally known as the PC
IGNITION Download Center as File Grabber via the website
www.filegrabbernow.com and began offering
ready-to-order Microsoft Windows drivers and other files as both
charge and free based files. File Grabber
will operate under the joint control of Ignitia Online Solutions
& Ignitia Marketing & Promotions. The following month
Ignitia launched Retrevio Data Recovery Services via the
website
www.retrevio.com. The website will offer users
the ability to send in their mobile phone’s SIM Chip. Retrevio Data
technicians from there on would extract desired data, burn it on a
DVD and send the DVD as well as the SIM chip back to the user.
On June 12, 2007 Ignitia announced that it has entered into a
definite merger of equals agreement with WebNotica Services. The plan was
that Rumzy Inc would spin off Ignitia and then Ignitia would
subsequently merge with WebNotica. It closed the transaction on
August 31 2007 and began operating as
HSG Holdings, Inc on September
10, 2007. On October 17, 2007 HSG announced that it will shut down
it's online travel business in conjunction with YTB and sell it's
remaining "Explorah.Com" assets. On the same day HSG also announced
that it will cease its PC Geekz Online operations as well.
On February 1, 2008 HSG revised it's consumer and business
computer examination and service warranty for it's computer services
division. It announced that it will continue to market it's computer
services division under the name "Ignitia" and changed Ignitia's tag
line to "Life's Technologies, Worry Free". The new examination plans
became "Worry Less" and "Experience More". The service warranty was
increased another 30 days to 120 covered days. The warranty's name
became "Worry Less, Experience More Warranty"
On March 12, 2008 HSG announced that it's COO and President,
Casey Christensen will be leaving the company to peruse other
interests. Case Christensen joined the company in 2007 when Ignitia
and WebNotica merged. HSG began searching for a replacement and said
that it would announce more information when it became available.
On April 30, 2008 HSG marked it's 1 year anniversary as an
authorized service provider on behalf of Nexicore Services Inc.
To that date it had completed over 110 service calls on behalf of
Nexicore. On May 3, 2008 HSG celebrated it's 5th year in business by
announcing a 5 Per 50 Special discount for new and current client's
who purchases services worth $50 or more. On June 4, 2008 HSG
announced that it has appointed Joseph Diodati as it's new COO &
President. His position became affective June 9, 2008.
On June 18, 2008 HSG launched a new Ignitia branded Support
Ticketing System powered by
www.OSTicket.com via
www.igitsupport.com.
The new designed support site allows clients to open new
tickets, view open & closed tickets, cancel tickets, reopen
closed tickets, and better communicate with the Ignitia Customer
Service Network. That same day HSG launched instant online
support via
www.ignitiasolutions.com,
www.igitsupport.com,
www.hsgworryfree.com,
and
www.hybridsolutionsgroup.com
as well as a Tech Community Chat room on Ignitia's main site.
On September 4. 2008 HSG announced the immediate resignation
of it's COO & President Joseph Diodati. HSG therefore began
searching for a replacement. The announcement marked an end to
Mr. Diodtai's three month tenure as COO & President.
On October 17, 2008 HSG announced the immediate launch of
Emagine Press, a full service literary publishing company. The
company will be ran by the same management of HSG and expects to
release it's first publication in two to three years.
HSG continues to work diligently hard to remain Citrus
County's #1 Information Technology Service Provider!
Our Ethics
We as a company will stand at nothing less
then to provide our customers with knowledgeable expertise
advice, and answers as well as provide this in a timely and
efficient manner” At HSG, we pride our selves
everyday for sticking to this code as we diligently work to
provide excellent service through out West Central Florida. We
started as a humble yet highly efficient institution. Our core
brands, formally independent companies knew what it took to
change their respective industries as well as what it took to
change the minds and thinking of their clients.
“We as a company will handle customer service calls,
complaints, or other requests in a timely and efficient manner.
We will always greet the customer, whether face to face or over
the phone, with a smile, kindness, and respect.” HSG fully
believes how you treat the customer today will shape how much he
or she will buy Information Technology services in the future,
whether from our company or a competitor. Since we obviously
want the customer to buy from us we want to make sure they’re
100% comfortable, happy, and excited about each purchase of our
products and services
“Further more, we as a company agree to protect, defend,
honor, respect, and serve all customers who choose to do
business with us to our fullest extent and power in accordance
to the county, state, and federal laws that govern our
operations.” Our main goal is to provide a secure means to
facilitate and distribute Information Technology services to our
consumer and business clients. Our primary focus is the
protection and defense of our client’s Personal Identifying
Information (PII) beginning with our core Computer Service
options right down to our Privacy Policy that we strictly
enforce. With HSG you’re not just making a single purchase. Each
time you choose HSG to be your Single Point of Contact (SPOC)
for Information Technology you are allying yourself with the
knowledge, expertise, and ethics of a young company who’s whole
porpoise in this business world is to satisfy the end I.T. user.
